PRIVACY POLICY

Last updated: 3 October 2026

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1. Who we are

 

This Privacy Policy explains how Mossbridge Limited (“Mossbridge”, “we”, “us” or “our”) collects, uses and protects personal information when you use our website, contact us or enquire about working with us.

 

Data controller: Mossbridge Limited
Registered office: 23 Farnworth Street, Widnes, Cheshire WA8 9LH
Registered in England and Wales: Company No. 16928753
Email: contact@mossbridgeconsult.com

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2. Information we collect

 

The information we collect depends on how you interact with us.

 

When you contact us or submit an enquiry through the website, we may collect:

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• your name;

• email address;

• telephone number;

• organisation and job title, where provided;

• project or business information you choose to provide; and

• the content of your enquiry and subsequent correspondence.

 

If you contact us about working with Mossbridge or joining our associate network, we may also collect information about your:

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• professional experience;

• qualifications;

• current role;

• areas of expertise;

• availability; and

• CV or other professional information you choose to provide.

 

Our website and hosting provider may also collect limited technical information automatically, such as IP address, browser, device and security information required to operate and protect the website.

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Where you use website chat or other interactive website features, we may collect the content of your messages and any contact or project information you choose to provide. 

 

Please see our Cookie Policy for further information about cookies and similar technologies.

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3. How we collect information

 

We may collect personal information when you:

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• submit a website form;

• contact us by email, telephone or another communication channel;

• enquire about our services;

• enquire about working with us or our associate network; or

• otherwise provide information to us in connection with a potential or existing business relationship.

 

We may also receive business contact information from publicly available professional sources or from clients, project teams and other business contacts where relevant to our work.

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4. How and why we use your information

 

We may use personal information to:

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• respond to enquiries;

• understand your requirements and discuss potential services;

• prepare proposals or take steps towards entering into an engagement;

• communicate with clients, prospective clients, associates and other professional contacts;

• assess expressions of interest in working with Mossbridge;

• administer our business and maintain appropriate records;

• manage existing client and supplier relationships;

• protect our legal rights and manage professional or contractual obligations; and

• maintain the security and effective operation of our website.

 

5. Our lawful bases

 

We only process personal information where we have a lawful basis to do so.

 

Depending on the circumstances, we may rely on:

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• Legitimate interests - where processing is reasonably necessary to operate and develop our business, respond to enquiries, maintain professional relationships, assess potential associates, administer projects or protect our business interests, provided those interests are not overridden by your rights and interests.

• Contract - where processing is necessary to take steps at your request before entering into a contract, or to perform an existing contract with you.

• Legal obligation - where we are required to process or retain information to comply with a legal or regulatory requirement.

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Where another lawful basis is required for a particular activity, we will apply that basis as appropriate.​​

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6. If you do not provide information

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You are not normally required to provide personal information simply to browse our website. However, where you contact us, we may need certain information to respond to your enquiry or provide the service requested. If that information is not provided, we may be unable to respond or progress the matter.

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7. Sharing your information

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We do not sell personal information. We may share information where reasonably necessary with:

• Wix, which provides our website hosting, website functionality and visitor messaging through Wix Chat where enabled;

• POWR, where we use POWR-powered website applications or forms, which may process information submitted through those applications on our behalf;

• IT, communications, cloud storage or other service providers used to operate our business;

• professional advisers, accountants or insurers where necessary;

• clients, contractors or professional advisers where this is necessary for an authorised business purpose; and

• public authorities, regulators or other organisations where disclosure is required by law.

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Service providers acting on our behalf are expected to process personal information appropriately and only for the purposes for which it has been provided.

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8. International transfers

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Some of the technology and service providers we use may process personal information outside the United Kingdom.

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Wix operates internationally and may process website information in a number of countries.

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Where personal information is transferred outside the UK, we expect appropriate safeguards to be used in accordance with applicable UK data protection law. These may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.

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Further information about applicable safeguards can be requested using the contact details in this notice.

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9. How long we keep information

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We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, contractual, insurance or professional requirements.

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As a general guide:

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• General and prospective client enquiries will normally be retained for up to 24 months following our last meaningful interaction, unless there is a reason to retain them for longer.

• Associate and work-with-us enquiries will normally be retained for up to 24 months, unless you subsequently work with us or agree that we may retain your details for future opportunities.

• Client and project records may be retained for a longer period where appropriate for contractual, accounting, insurance or legal purposes.

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We may retain information for longer where necessary to establish, exercise or defend legal claims or where required by law.

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10. Keeping your information secure

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We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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These measures include appropriate access controls and the use of reputable technology and service providers.

 

No method of electronic storage or communication can be guaranteed to be completely secure, but we take reasonable and proportionate steps to protect the information we hold.

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11. Your data protection rights

 

Depending on the circumstances, UK data protection law may give you the right to:

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• request access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• request deletion of your information in certain circumstances;

• request restriction of processing in certain circumstances;

• receive certain information in a portable format;

• object to particular uses of your information; and

• withdraw consent where we rely on consent as the lawful basis for processing.

 

Your right to object

 

Where we rely on legitimate interests as our lawful basis, you have the right to object to the processing of your personal information in certain circumstances.

 

To exercise any of your rights, please contact:

 

Email: contact@mossbridgeconsult.com

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We may need to ask for information to confirm your identity before dealing with a request.

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12. Complaints

 

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to consider the issue.

 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

 

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

 

13. Third-party websites

 

Our website may contain links to websites operated by third parties, including professional and social-media platforms.

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We are not responsible for how those organisations collect or use personal information. You should review their own privacy information when visiting their websites.

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14. Changes to this Policy

 

We may update this Privacy Policy from time to time to reflect changes to our website, services, business activities or legal requirements.

 

The current version will be published on this page together with its latest revision date.

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